High Performing Team Framework

  1. Culture & Wellbeing

    It’s about belonging

    We COLLABORATE and are inclusive and respectful in everything we do. A sense of pride, purpose and belonging is at the heart of our culture and the wellbeing of our people matters to us.

    View Culture & Wellbeing

  2. Well-led & Managed

    It’s about performance

    We CARE by delivering connected services that are value for money, at scale. We lead and manage our people and resources to achieve our ambitious targets in a connected system.

    View Well-led & Managed

  3. Service Excellence

    It’s about improvement

    We INSPIRE by delivering safe, pioneering, and quality-driven services to our patients and customers. We achieve excellence by measuring and reporting the effectiveness and impact of all our services.

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  4. People & Learning

    It’s about contribution

    We DELIVER EXCELLENCE by being reliable, trusted, and our professional best. We constantly learn, coach, and develop to unlock potential in every colleague.

    View People & Learning

  1. Culture & Wellbeing

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  2. Well-led & Managed

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  3. Service Excellence

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  4. People & Learning

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Annual and monthly activities which help shape and deliver excellent services


Team Engagement

Annual service delivery and improvement plans (co-created to ensure engagement)

Every service leader ENGAGES THEIR TEAM to develop service targets, objectives and measures of success for the year.

Colleague Engagement

Formal annual appraisal conversations (and personal development plan)

Every colleague engages in an annual DEVELOPMENT, CONTRIBUTION AND PRIORITIES (appraised) CONVERSATION with their line manager.


Monthly Service Check-ins

Monthly service reviews in team and with service leaders (How are we doing?)

Line managers at all levels have PERFORMANCE CHECK-INS with their service leaders and teams using agreed KPIs to monitor service performance and progress.

Monthly Wellbeing Check-ins

Colleague monthly wellbeing and development check-ins (How am I doing?)

Every line manager ensures the wellbeing of their people through regular informal WELLBEING CHECK-INS with every colleague.