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Being able to reconcile differences and to handle conflict constructively is a key part of organisational performance.
The Thomas-Kilmann model is the idea that everyone thinks differently and handles conflict differently but these differences can be overcome. This model calls for the following steps:
- Understand that everyone is different
- Know there are different conflict handling modes
- Learn your conflict handling modes
- Learn other conflict styles and how to use them
The Kilmann Conflict model explained
In the workplace, this model can help employees and managers alike to learn how to better work with one another.