Zeph Curwen, Divisional Managing Director for the Division of Integrated Care tells us about how in Rochdale they have developed a local care organisation...
Our Ambition for our Services
It’s about performance. We CARE by delivering connected services that are value for money, at scale. We lead and manage our people and resources to achieve our ambitious targets in a connected system.
Making the most of our finite resources is as important as ever, balancing the need to achieve value for money and PAVE efficiencies with meeting the demand for our services and striving for service excellence.
Developing our leaders to manage services and teams effectively will help to utilise budgets, equipment and staffing resources in the most optimum way.
This requires our leaders to forecast and plan ahead for service transformation, as well as managing the here and now.
|High Performing Balanced Scorecard: Key Themes|
|A SERVICE PLAN - ALIGNED OBJECTIVES & PRIORITIES|
|NCA ETHOS & VALUES - LEADERSHIP BY ALL CONNECTED ACROSS THE WHOLE SYSTEM|
|FINANCE & RESOURCES MANAGEMENT|
|SERVICE DEVELOPMENT & TRANSFORMATION|
Existing Data, Measures and KPIs
- Budget statements
- Operations/QI/Service Transformation project outcomes & impacts
- Evidence of partnership collaboration
- Staffing and people related
- Workforce planning and succession planning
- Leader continuous professional development (CPD)
- NHS Staff survey
- NCA High Performing Team Culture survey