Patient Experience Team and Strategy *NEW

Patient Experience within the NCA

One of the areas of our High Performing Team Framework is Service Excellence; it’s about improvement, with patient and customer experience at the core.

How much do you know about the experience of patients within your service?

What feedback do you have?

Is this an area of focus for your team development?


The short guide below will introduce you to the NCA’s Patient Experience Team and Strategy, and give you ways to get involved in improving patient experience. The guide contains clickable links to take you to specific intranet pages and toolkits such as Friends and Family Test, Gathering real time feedback, involvement and engagement, collecting patient stories, and local & national surveys.

Patient Service User Experience Booklet

To access some links within the booklet you will need to be logged into your work IT system/logged into VPN to access the NCA Intranet.


Page last updated: 1st February 2022